Effective Date: 09/12/25 (mm/dd/yy)

At Sense Suite, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our platform, services, and website.

By using Sense Suite, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

Personal Information: Name, email address, phone number, billing details, and account credentials.

Business Information: Company name, team details, CRM data, and client records stored in your account.

Payment Information: Credit/debit card details (processed securely via third-party payment providers).

Usage Data: IP address, browser type, device details, and user behavior (e.g., logins, clicks, time spent).

Cookies & Tracking Data: Used for analytics, personalization, and security (see Section 7).

2. How We Use Your Information

We use your data to:

Provide, operate, and improve Sense Suite Services.

Process transactions, billing, and subscriptions.

Communicate with you about updates, offers, and support.

Customize your experience with AI-driven insights and suggestions.

Detect, prevent, and respond to fraud, abuse, or security risks.

Comply with legal obligations.

3. Data Ownership & Control

You own all customer data, contacts, campaigns, and files you upload into Sense Suite.

Sense Suite will never sell, rent, or trade your data with third parties.

You can access, modify, or delete your data anytime through your account settings.

4. Data Security

We use industry-standard encryption (AES-256, SSL/TLS) to protect your data.

Regular audits, firewalls, and access controls safeguard against breaches.

Despite safeguards, no system is 100% secure; we cannot guarantee absolute protection.

5. Data Retention

We retain your information as long as your account is active or as required by law.

If you cancel your account, we may retain limited records for compliance and auditing.

6. Sharing of Information

We may share your data only in these cases:

With service providers (payment processors, hosting providers, integrations) to deliver our Services.

For legal compliance if required by law, court order, or government request.

In case of business transfer (merger, acquisition, restructuring).

We do not share personal data for marketing without your consent.

7. Cookies & Tracking

Sense Suite uses cookies, pixels, and tracking technologies for analytics, personalization, and advertising.

You can manage cookie preferences in your browser or opt-out of certain tracking.

8. User Rights (GDPR & CCPA)

If you are in the EU (GDPR) or California (CCPA), you have the right to:

Access the data we hold about you.

Request correction or deletion of your data.

Restrict or object to processing of your data.

Request data portability.

Opt out of the sale of personal data (we do not sell data).

To exercise rights, contact us at [email protected].

9. Third-Party Integrations

Our platform may integrate with third-party services (e.g., payment gateways, email providers). These services have their own privacy policies, and we are not responsible for their practices.

10. Children’s Privacy

Sense Suite is not intended for individuals under 18. We do not knowingly collect personal data from minors.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of Sense Suite means you accept the updated policy.

12. Contact Us

For questions or requests about your privacy:
📧 [email protected]
📍 766 Southeast Walnut Avenue, Dallas OR 97338